Problem Solving Skills

Content

This playlist is designed to explore the ability of problem solving. The ability to solve problems is one of the fundamental cognitive processes of humans. This skill is a process that involves systematically observing and critically thinking about a problem, analyzing the situation, creating a strategy for the solution, and finding a way to achieve the desired goal. The problem-solving framework consisted of two main skills: observation and critical thinking skills. Observation skill refers to collecting data, understanding and interpreting the meaning of information using all the senses. Critical thinking involves the ability of an individual to do the following: conceptualization, logical reasoning, strategy application, analytical thinking, decision making and synthesis to solve any problem.

Activities to complete

Complete the following activities, earn badges and you will see your playlist progress updated

Problem solving - Ικανότητα επίλυσης προβλημάτων

Mandatory

2 hours

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Συγκρούσεις στον χώρο της εργασίας - Ικανότητα επίλυσης προβλημάτων

Mandatory

1 hour

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Content

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Conflict in the Workplace - Problem Solving Skills Get this badge

ActionAid Hellas Youth is organizing a workshop entitled "No Mobbing @ Work", on Wednesday 16 November 2022, at its premises at 7 Navarino Square. In this interactive workshop there will be a discussion about toxic work environments, bullying and ways of dealing with it.
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More information about ActionAid Hellas Youth can be found here.
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In this activity, we will present two examples of conflicts that can occur in the workplace. After reading them, suggest ways of resolving them.

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Tasks

Task no.1

Evidence verified by: one activity organiser

Example No.1:
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The company you work for has many different departments. Because of your position, you work with several of them. There is one colleague who is not part of your team, but you have to work together on a daily basis. This colleague is constantly late for work, neglects his duties and often contacts you after working hours and asks you to help him with tasks that are not yours. How would you handle this situation? Who would you approach and in what order?

Task no.2

Evidence verified by: one activity organiser

Example No 2:
The team you belong to in your company consists of many different people. Whenever you have to make a joint decision, you hear many opinions, often conflicting, and everyone who expresses themselves wants to get their way. This causes you a lot of stress and unwillingness to cooperate with others and of course problems with the effectiveness of the team, because you happen to delay many times in making decisions or there are arguments about the decisions you make. How would you handle this situation?

Location

Pl. Navarinou 7, Thessaloniki 546 22, Greece

Skills

ESCO

#work cooperatively

ESCO

#team working

ESCO

#lead teams

ESCO

#team building

ESCO

#handle conflicts

ESCO

#behave discreetly

EntreComp

#Behave ethically

ESCO

#manage team

EntreComp

#Define problems

ESCO

#problem solve

ESCO

#anticipate problems

ESCO

#critically addressing problems

ESCO

#conflict resolution

ESCO

#conflicts management

ESCO

#thinking

ESCO

#thinking proactively

LIFECOMP

#Critical thinking

ESCO

#team-working

ESCO

#lead teams

ESCO

#players' strategies

EntreComp

#Define problems

ESCO

#work cooperatively

ESCO

#team building

ESCO

#handle conflicts

ESCO

#create implementation strategy

ESCO

#behave discreetly

ESCO

#self-evaluate

EntreComp

#Behave ethically

ESCO

#game rules

ESCO

#work together with co-workers

ESCO

#manage team

ESCO

#identify problems

ESCO

#anger management techniques

ESCO

#resolve conflict

ESCO

#encourage discussion in society

ESCO

#conflict resolution

ESCO

#solve problems

ESCO

#self-reflection

ESCO

#think critically

ESCO

#problem solve

ESCO

#defuse conflict

Activities: 2

Started: 5

Completed playlist: 0

Time to complete: 3 hours

Organisers

Thessaloniki city of learning

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